One Utility Bill FAQs

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One Utility Bill FAQs

How our services work

How our services work

Is One Utility Bill the only way to set up bills?

Energy

How is the energy price for my bills package calculated?

Can I get One Utility Bill package if I have community scheme heating?

Why do I have to submit meter readings when I have unlimited energy?

How much energy can I use as a One Utility Bill customer?

How are refunds for capped energy customers calculated?

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Payments

When will my first One Utility Bill payment be taken from my account?

How can I see changes to my monthly payment amount?

How can I see my upcoming One Utility Bill payments?

How do I update my One Utility Bill payment details?

How do I add or update payment details?

What happens if I missed a One Utility Bill payment?

How is my monthly One Utility Bill payment calculated?

When do I need to start paying for my One Utility Bill services?

Can I pay for multiple months at once?

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Creating a bills package

Can I add Council Tax to my One Utility Bill package?

Can I sign up with One Utility Bill if I've lived in my house for a while?

Can I sign up to One Utility Bill at any time?

What services can I include in a One Utility Bill package?

Changing, extending or ending your contract

What happens if I cancel my fixed One Utility Bill package early?

I'm moving - can I take my One Utility Bill package with me?

What do I need to do if I'm moving out?

I'm moving out, but my housemates are staying. What do we do with our One Utility Bill package?

I've extended my tenancy, can I extend my One Utility Bill contract

Can somebody take over my One Utility Bill package if they're taking over my tenancy?

What happens if I cancel my rolling One Utility Bill package early?

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Refer a Friend

Can I Refer a Friend?