Utilities

• How do I submit a meter reading to One Utility Bill?
• What services can I include in a One Utility Bill package?
• What happens while I'm waiting for my prepayment meter to be switched?
• What happens if I go over my usage?
• How are refunds for capped energy customers calculated?
• When will I receive my energy refund?
• Does every capped energy account get a refund?
• How much energy can I use as a One Utility Bill customer?
• Do I need to submit water meter readings?
• Why do I have to submit meter readings when I have unlimited energy?
• How often do I need to submit meter readings?
• What does a meter look like?
• How do I read a dual-rate energy meter?
• What are the different types of energy meter?
• Why did energy prices change so much during the energy crisis.
• How can I see changes to my monthly payment amount?
• Can I get the Warm Home Discount as a One Utility Bill customer?
• What's the Priority Services Register?
• How will energy price changes affect my bills?
• How can I see my upcoming One Utility Bill payments?
• Why is my smart meter being exchanged for a different smart meter?