One Utility Bill FAQs

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One Utility Bill FAQs

Utilities

Utilities

Energy

I don't think the utility suppliers at my new place have switched. What do I do?

How do I perform a burns test?

I can smell gas or suspect there is a gas leak, what should I do?

My heating and/or hot water isn't working. What should I do?

What do I do if my electricity stops working?

What happens if I go over my usage?

How green is the energy I get in a One Utility Bill package?

What happens if the energy supplier for my package stops trading or goes out of business?

What is a Supplier of Last Resort? (SoLR)

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Energy Meters and meter readings

How often do I need to submit meter readings?

What are the different types of energy meter?

What does a meter look like?

How do I read a dual-rate energy meter?

Why is my smart meter being exchanged for a different smart meter?

How do I submit a meter reading to One Utility Bill?

What happens while I'm waiting for my prepayment meter to be switched?

I'm trying to take a meter reading but the screen is blank - what do I do?

How do I submit meter readings if I don't have access to my energy meters?

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Ofgem Energy Price Cap

How will the Ofgem Energy Price Cap affect my bills package price?

What's the difference between a fixed energy tariff and a variable energy tariff?

I'm confused about a price change email I've received

I received a price change email but my customer dashboard shows different prices

Refunds, rebates, discounts and more

When will I receive my energy refund?

Does every capped energy account get a refund?

Can I get the Warm Home Discount as a One Utility Bill customer?

Water

What do I do if I can't find my water meter?

Other utility questions

Do I need to submit water meter readings?

Do I still get government support for my bills as a One Utility Bill customer?

What's the Priority Services Register?

Why did energy prices change so much during the energy crisis.