There's a handy section on your customer dashboard.
Head to your One Utility Bill dashboard. You can upload a picture of your electric and/or gas meter there.
Meter readings are really important, so please send them to us monthly if you don't have a smart meter.
Opening and closing meter readings are especially important. They show your overall usage throughout your tenancy. This helps us to ensure that the energy suppliers bill for the correct usage.
Here's a handy guide on how to read energy meters for more information
Capped Energy Users
Providing regular meter readings also enables you to monitor your usage - this will provide an insight into any potential refund thay may be due at the end of your package if you are a capped energy user!
Unlimited Energy Users
Monthly meter readings mean we can pay suppliers the right amount for the energy you use.