Our Operations team are on it, and if there's anything we need you to do, we'll be in touch.
As soon as you've added payment details to your One Utility Bill account, our Operations team will get in touch with our partner suppliers to switch your address over.
Sometimes this takes longer than expected, usually because:
- There's debt on the energy account from a previous tenant
- An account has already been set up for the same dates in a different name
- The supplier has asked for more information before set up - e.g. a tenancy agreement, or a letter of authority for us to deal with the bills on your behalf.
- The supplier has your address listed for commercial use, instead of residential
- Meter readings for the property are very out of date and the energy supplier needs new ones
- The supplier can't locate the energy meters for your property, or there are multiple meters for the same property.
- This usually happens if multiple flats have been knocked into one.
- Human error - the supplier may have taken over the wrong meter, or any number of other mistakes that can hold things up.
If you think something else may be causing problems, get in touch with Customer Support.