If you have a variable tariff, your prices will be updated in line with new price changes. If you have a fixed tariff you'll see no change. .
It's our job to keep prices as competitive as possible, and you'll always get 30 days notice of any changes to your payments.
The Ofgem Energy Price Cap is an upper limit on what energy suppliers can charge for energy. It's set every three months. Here's an explanation of the Ofgem Energy Price Cap from our blog.
If you have more questions about the energy price cap:
- Click the live chat icon in the bottom of the screen
- Select 'yes' when asked if you want to talk about price changes or the price cap
- This will make sure you get to the right team 👍
Here's more info about how energy bills work from the blog:
How energy bills are calculated