Shorter answer: No. Not all capped energy customers get a refund at the end of their contract. Here's a rundown of when you won't get a refund.
- If you use more energy than you paid for, you have to pay the difference, rather than getting a refund.
- If one of your housemates is behind on payments, refunds for everybody on the package could be affected.
Check your customer dashboard to get more info about your account.
Unlimited Energy customers don't get refunds or overuse charges, because there are no limits to go over or under.