Make sure your payment details are correct, add money to the account ASAP or get in touch if you need support.
If you miss a payment we'll try to take it from your account again until the payment goes through. If this doesn't work Customer Support will get in touch to collect the payment.
You can head to your One Utility Bill dashboard to make a payment or update payment details if you need to.
There's a £25 charge for late payment which you'll need to pay if we aren't able to collect your payment.
If your circumstances have changed we're always happy to chat about repayment plans that'll make it as easy as possible for you to pay your bills. Give us a call on 0191 622 0102.