Skip to content
English
Go to Oneutilitybill.co
  • There are no suggestions because the search field is empty.

How are refunds for capped energy customers calculated?

If you've used less than your total energy allowance during your capped energy contract, you'll get a refund of the difference.

Your final energy account balance is based on all of the bills from your energy suppliers throughout your contract. This can take 8-12 weeks, but sometimes takes longer if the supplier doesn't send us bills, or if we need to dispute a bill for you.

Basically if you've paid us more than we paid to suppliers on your behalf, you get a refund of the difference.

Unlimited Energy customers don't have energy usage limits, so don't get extra charges or refunds, because there are no limits to go over or under.