Utilities

Energy

• I don't think the utility suppliers at my new place have switched. What do I do?
• How do I perform a burns test?
• I can smell gas or suspect there is a gas leak, what should I do?
• My heating and/or hot water isn't working. What should I do?
• What do I do if my electricity stops working?
• What happens if I go over my usage?
• How green is the energy I get in a One Utility Bill package?
• What happens if the energy supplier for my package stops trading or goes out of business?
• What is a Supplier of Last Resort? (SoLR)

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Energy Meters and meter readings

• How often do I need to submit meter readings?
• What are the different types of energy meter?
• What does a meter look like?
• How do I read a dual-rate energy meter?
• Why is my smart meter being exchanged for a different smart meter?
• How do I submit a meter reading to One Utility Bill?
• What happens while I'm waiting for my prepayment meter to be switched?
• I'm trying to take a meter reading but the screen is blank - what do I do?
• How do I submit meter readings if I don't have access to my energy meters?

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Ofgem Energy Price Cap

• How will the Ofgem Energy Price Cap affect my bills package price?
• What's the difference between a fixed energy tariff and a variable energy tariff?
• I'm confused about a price change email I've received
• I received a price change email but my customer dashboard shows different prices

Refunds, rebates, discounts and more

• When will I receive my energy refund?
• Does every capped energy account get a refund?
• Can I get the Warm Home Discount as a One Utility Bill customer?

Water

• What do I do if I can't find my water meter?

Other utility questions

• Do I need to submit water meter readings?
• Do I still get government support for my bills as a One Utility Bill customer?
• What's the Priority Services Register?
• Why did energy prices change so much during the energy crisis.