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How our services work
Energy
- How is the energy price for my bills package calculated?
- Can I get One Utility Bill package if I have community scheme heating?
- Why do I have to submit meter readings when I have unlimited energy?
- How much energy can I use as a One Utility Bill customer?
- How are refunds for capped energy customers calculated?
- How do I find out who my energy supplier is?
Payments
- When will my first One Utility Bill payment be taken from my account?
- How can I see changes to my monthly payment amount?
- How can I see my upcoming One Utility Bill payments?
- How do I update my One Utility Bill payment details?
- How do I add or update payment details?
- What happens if I missed a One Utility Bill payment?
- How is my monthly One Utility Bill payment calculated?
- When do I need to start paying for my One Utility Bill services?
- Can I pay for multiple months at once?
- Is One Utility Bill a utility supplier?
Creating a bills package
- Can I add Council Tax to my One Utility Bill package?
- Can I sign up with One Utility Bill if I've lived in my house for a while?
- Can I sign up to One Utility Bill at any time?
- What services can I include in a One Utility Bill package?
- How do I choose between a 12-month and rolling One Utility Bill contract?
Changing, extending or ending your contract
- What happens if I cancel my fixed One Utility Bill package early?
- I'm moving - can I take my One Utility Bill package with me?
- What do I need to do if I'm moving out?
- I'm moving out, but my housemates are staying. What do we do with our One Utility Bill package?
- I've extended my tenancy, can I extend my One Utility Bill contract
- Can somebody take over my One Utility Bill package if they're taking over my tenancy?
- What happens if I cancel my rolling One Utility Bill package early?