Sometimes things fall through the cracks and suppliers will contact you instead of us. Here's what to do if that happens.
If you have received a bill or a letter from a supplier, please take a clear picture of all of the pages of the bill or letter and upload it to your dashboard. We’ll speak to the partner provider as soon as possible.
It is common for properties to receive communication from providers from time to time. Often, this is when you have just moved into your property. We’re here to handle all of the communication from your utility providers so that you don’t have to. Communication can sometimes be received when the utility supplier has not updated their record. It can sometimes take 2-4 weeks for energy suppliers to update to send all correspondence to our head office.