Sometimes things fall through the cracks and suppliers will contact you instead of us. Here's what to do if that happens.
If the letter is dated after One Utility Bill became resonsible for your bills (your tenancy start date or completion date) take a clear picture of all of the pages of the bill or letter and upload it to your dashboard. We'll take care of it for you!
It can sometimes take 2-4 weeks for energy suppliers to update their information, so if you receive another letter after this time, get in touch again and we'll see what's gone wrong.