If you need an engineer it's usually because your address isn't currently connected to the right broadband network for your provider.
When you move in, check for any damage to any broadband or phone sockets and let us know as soon as possible. We'll let your supplier know all relevant info so there aren't any unnecessary delays to your order.
Sky Broadband
You'll always need an engineer to activate the lines at your property. You'll get your router via DPD delivery before your engineer appointment.
Bear in mind that the engineer might not need to come into your home. Sometimes all the necessary work can be carried out from the outside.
If your time slot passes on the day of your appointment and you haven't heard from the engineer, plug in your router. You should have an active connection.
Virgin Media
You'll only need an engineer if your property isn’t already wired for Virgin or if there is any damage to the sockets.