There are a few things that could have happened here. Let's take a look.
Sky & BT Broadband
The engineer might not need access to your home to activate your connection. They might be able to do it from the cabinet nearby without disturbing you.
There's no way to know what will be needed ahead of time.
If your appointment window has passed, try plugging in your router. You might be online!
If not, please get in touch with our Customer Support Team via Live Chat or by calling 0191 622 0102. In the rare event that something has gone wrong, the team can book you a new appointment.
Virgin Media broadband
You'll get either an engineer appointment email from us, or an email with DPD delivery tracking info.
Virgin Media routers we send you via DPD don't need an engineer appointment.
- These are quickstart routers and you can plug them in and get going straight away by following the instructions on the box.
- Our Installation guide has more information if you need it.