There are a few things that could have happened here. Let's take a look.
The engineer might need access to your home to activate your connection, or they may be able to do it from the cabinet nearby without disturbing you.
There's no way to know what will be needed ahead of time.
So if your appointment window has past, try plugging in your router. You should be online!
If not, please get in touch! In the rare event that something has gone wrong, the team can book you a new appointment.Virgin Media broadband
You'll get either an engineer appointment email from us, or an email with DPD delivery tracking info.
- Virgin Media routers we send you via DPD don't need an engineer appointment.
- These are quickstart routers and you can plug them in and get going straight away by following the instructions on the box.
- Our Installation guide has more information if you need it.
Engineer appointment
If you've received an engineer appointment from us, and the engineer hasn't arrived please get in touch.
The engineer will bring your broadband router with them.
If for some reason you did need a Virgin Media engineer, we'd let you know specifically. If they didn't turn up you'd just need to get in touch via LiveChat, email or give us a call.