There are a few reasons your broadband might be slower than usual. Here are a few common ones:
- There are too many devices connected to your Wi-Fi. Every time you connect a new device, you take a chunk of your bandwidth and can eventually slow your connection.
- Your router is not in the best place and the signal is being blocked by walls, furniture, or even the tiles on the wall.
- If you have a large house and the problem only occurs far away from the router, a broadband booster can help
- Your router needs to be restarted.
Here's what to do for each broadband provider:
- Virgin Media Broadband: Contact our Customer Service team for your account details. Then you can contact Virgin Media directly for trouble shooting.
- Sky Broadband: Contact the Sky Business department for trouble shooting on 0844 241 1611. FYI: This number charges a premium rate. When they answer, check that you're speaking to the Business Department and then give your property address. You won't need any other details.
- BT Broadband: Contact our Customer Support Team via Live Chat, or by calling us on 0191 6220102. The One Utility Bill team will be able sort any troubleshooting issues for you via the BT Portal.