My broadband isn't working - can I solve the problem myself?

Maybe! Here are a few quick tricks to try to get back online even faster:

• Switch the router on and off at the wall for two minutes.

• Check everything is plugged in securely at the wall, and in the back of your router

  • No loose cables

  • Everything is plugged in at the wall

• Check there's nothing covering the router
  Anything covering or in front of the router could be blocking the signal and slowing your service way down.

  • Cupboard doors

  • Big bits of furniture

  • Appliances

  • Chairs, etc.
    
    

• Check how many devices are connected to the router

  • Every phone, tablet, laptop and smart device connected to your WiFi takes a chunk of the signal, which can slow your internet down dramatically!
  • Try disconnecting anything you're not using.

• Check your supplier's website to see if there are any faults in your area

  • Check Virgin Media service status

  • Check Sky Broadband and TV service status

• Are there any lights on the router?

  • A quick google search might tell you what the specific issue is when those lights display.

• Is your router in a central location? 

  • If you live in a big place, there could be blind spots for your WiFi signal that could be fixed by moving your router to a more central space.