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What do I do if I receive an incorrect bill?

Please send a copy of the incorrect bill to our Partner Support team at notify@oneutilitybill.co, along with a brief description of the issue (e.g. wrong meter readings or billing periods).

The support team might ask for extra information as they need it, e.g. Letter of Authority or Tenancy Agreement.

Then the bill will be escalated to our Commercial Operations team, who’ll resolve things with the supplier so you don’t need to.