Troubleshooting & Support

Answers to common problems and how to get help.

• Why has a bill been sent to my agency’s office?
• What do I do if I receive an incorrect bill?
• I have received a historic bill for one of our properties, what do I do?
• I have a property that is registered as a business, can I add them to Notify?
• Our landlord has a non UK address, how can I add them to Notify?
• The tenants moving into the property don’t have a UK phone number. Can I still add them?
• Why do I need to provide additional information?
• Why do I need to provide a meter photo?
• How do I sign “Letter of Authority” (LOA) and why do I need to provide it?
• How do I submit a complaint?
• How do I submit a support query in Notify?