Why is the icon still grey after the move in date?
Grey means informs haven't been issued yet, but the exact reason may vary.
If you see a grey icon after the move-in date has passed, common issues can include:
- Unidentified Energy Meters: If the energy meters haven't been located, all other informs are put on hold until the energy suppliers are identified.
- Manual Bulk Processing: Some informs are completed manually by our team and may only be processed once a week in bulk.
Need further help?
If you need clarification on why informs haven't been issued for a specific address, reach out directly to the support team for assistance from the Live Chat or email partnerships-success@oneutilitybill.co