Latest Update: New In-App Support Query Feature in Notify

A new feature has been added to Notify that allows agents to raise support queries directly within the platform, removing the need to switch to email.

What’s Changed

• Queries can now be submitted through a new Support option inside Notify.
• The form collects key information upfront to help categorise and route the query to the appropriate team.
• All communication remains within Notify for easier tracking.

Why It Helps

• Reduces switching between tools, keeping everything in one place.

• Improves response times through clearer triage.

• Supports more efficient workflows for agents and support teams.

Head to the FAQ here to see step-by-step on how this works 👀  

Feedback or issues with the feature can be shared directly through Notify.