My tenants / The landlord has a problem with their One Utility Bill package, what should they do?

Our team is always here to help and can assist with any issues they might have.

Here’s how they can reach us:

• Chat with us us via Live Chat on our website here or through the customer dashboard by clicking this logo here:
  
  

• Raise a ticket inside your One Utility Bill portal and one of our team can look diretly into the issue without the back and forth. 
• Call us on 0191 6220102 and press option 1 for existing customer (includes tenants and landlords)