Internal

• Why does my partner details need to be on the package when I'm the one paying for it?
• I need proof of address / paying utility bills
• Can I get monthly paper bills?
• Do you offer Fixed Tariffs?
• Are all your contracts fixed?
• How do you calculate my allowances?
• When you talk about energy, does that cover both gas and electricity?
• What is a rolling contract?
• Will you be coming to take my meter readings?
• Why is my package more expensive when we add my kids?
• Do I get billed every month based on my usage?
• If I switch with you, will there be any interruption to my gas or electricity supply?
• Why do I need to do the first payment within 2 weeks from signing up?
• What is a One Utility Bill Package?
• What is Unlimited Energy?
• Do you have a fixed tariff?
• I've received a bill from a supplier. I thought I signed up with you?
• How do I change my bank details?
• Can you tell me if I have a smart meter ?
• How long does it take to refund my Prepayment meter receipt?
• How long does it take you to switch my suppliers?
• My broadband engineer hasn't turned up
• How can I see how much of my allowance I have used?
• I thought this was unlimited energy, why do I need to give meter readings?