The timeframe for a refund can take anywhere from 6 – 12 weeks.
We need to first close down your account, this process can take from 6 weeks to 12 weeks after your account comes to an end, as it depends on when we receive the final bills from third-party suppliers. Once we have received these final bills (usually within 6 weeks if you submit regular meter readings!) our close downs team will calculate if you are due refund or owe money and we will be in touch with all the tenants at the property to organise payments.
Uncapped energy customers
No refund will be issued as you have no energy allowance limits, you’ll only ever pay your monthly payment to us.