When will I receive my broadband?

Once we have all the information required for the broadband our Operations team will order the broadband, depending on the broadband provider the expected delivery time can vary:

Virgin Media:

‘Quick Start’ – Your router should arrive no longer than 14 workings days after the order has been processed.

‘Manned installation’  – Your router will arrive on the same day of the installation, this can take a little longer, however, shouldn’t be much longer than 14 working days.

Please be aware: if Virgin Media require extra information for the credit checks this process may be longer.

All Sky Broadband orders require an engineer appointment. We need 3 available dates 2 weeks after the Sky is ordered. Please be aware, the installation date and the router date will be different as you will receive your router before the engineer appointment.


If you have any further questions please contact our Customer Support team using Live Chat through our website, calling 0191 622 0102 or emailing [email protected]

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