When will I know if I am getting a refund or not?

Once we have received the final bills from the energy providers we will get in touch with you to let you know if you are due a refund or not. This usually takes about 6 – 12 weeks, if you do not supply regular meter readings or a final meter reading it can delay the process, or result in no refund.

Uncapped energy customers
No refund will be issued as you have no energy allowance limits, you have the piece of mind knowing you will never pay more than your monthly payment to us.

Was this article helpful?

Related Articles