What is a ‘Walled Garden’?

A Walled Garden is an additional feature to Web Safe and is a type of Child Lock.

A Walled Garden will automatically be turned on by Virgin Media, it will block unsuitable site categories automatically, such as:

  • Pornography
  • Violence
  • Crime
  • Hate
  • Drugs
  • Hacking
  • Suicide and Self Harm
  • Address Hiding

These categories will remain blocked until the Walled Garden is turned off. By taking out a One Utility Bill package you agree to our terms and conditions where your accounts Walled Garden will automatically be opted out (turned off). 

If you wish to turn your Walled Garden on please get in touch with our Customer Support team by emailing [email protected], your Virgin Media accounts Walled Garden should be turned off within 48 hours of the support teams reply.


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