What is a Prepayment Meter?

A Prepayment Meter is a special type of energy meter where you pay for your energy before you use it, usually by adding money to a ‘key’ or smart card. Prepayment meters tend to be more expensive and can leave you without energy if you forget to top up, One Utility Bill packages always include energy therefore if your property has a prepayment meter we will arrange for a changeover of this meter to a credit meter.

In some instances, we are unable to offer a transfer to a credit meter, in these instances our Customer Support team will be in touch to guide you through the process and arrange any refund if necessary.

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