If you’ve used more than your allowance – Our allowances are very generous so it’s unlikely you will go over! However, if you do please get in touch with our Customer Service team who will be able to assist with changes to your account. Please log in to your online dashboard to view your energy usage, and submit monthly meter readings to ensure this will be as accurate as possible.
If you’ve used less than your allowance – Fantastic! This is a great sign that you will be due a refund from your account balance. Our Operations team will just need to verify the amounts paid to third-party suppliers before we can get back in touch to confirm your account balance with you.
Unlimited energy customers
If you are an unlimited energy customer, there are no charges for over usage as you have an uncapped allowance.