What happens at the end of my tenancy?

When you take out a One Utility Bill package you will either; provide us with a tenancy end date meaning you will be on a fixed term package, or you will have an open tenancy meaning you will be on a rolling One Utility Bill package. Depending on what type of package you are on:

Fixed term: we will contact you 6 weeks before your tenancy end date to see if you are extending your tenancy, or if you would like to take your One Utility Bill package to your new home. If not, we will initiate the closedown of your One Utility Bill package for your tenancy end date. Our team will be in touch once this has been completed.

Rolling term: your One Utility Bill package will continue to roll over on a month to month basis. You will need to give at least 30 days notice before your tenancy end date. You can do this by calling or emailing our Customer Support team.

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