Is there a charge for cancelling early?

Yes, there is a charge for cancelling your account early. You will need to pay 50% of the remainder of the management fees payable to One Utility Bill. You will need to ensure you have submitted regular and final meter readings, so we can close down your account. If your package has Broadband or Media, further cancellation charges may apply.

If you are cancelling as you are moving to a new property, you can take your One Utility Bill package with you and no cancellation charges will apply. To arrange this please contact our Customer Support team using LiveChat through our website, calling 0800 170 1166 or emailing

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