If a new tenant is taking your place we will need you to provide us with that tenant’s details along with their move-in date and the meter readings on that date. We will then confirm this with the new tenant before switching your name off of the account.
If your room is being left empty and the other tenants are willing to pay your share of the bills, we will need written confirmation from all of them. They should provide the date you are no longer responsible and the meter readings on that date.
If your room is being left empty and the other tenants are not willing to pay your share of the bills we will still require you to pay your package payments until either a new tenant moves in or your tenancy ends.
You may still be entitled to a refund if you leave your property early, however, you may also need to pay extra if you have over-used your allowances.