How is a refund calculated?

An account balance is calculated once we have received all the final bills for your property from the third party suppliers. A refund can only be calculated if you have submitted regular meter readings whilst at the property including an opening and final meter reading. Your account balance is calculated based on how much money we pay out to third-party supplies versus how much money comes in.

Uncapped energy customers
No refund will be issued as you have no energy allowance limits.

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