How is a refund calculated?

Your refund is calculated once we have received all the final bills for your property from the third party suppliers. A refund can only be calculated if you have submitted regular meter readings whilst at the property including an opening and final meter reading. A refund is calculated based on how much money we pay out to third-party supplies versus how much money comes in.

Uncapped energy customers
No refund will be issued as you have no energy allowance limits.

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