If you are on a rolling package, you can cancel with no fee as long as you’ve provided us with 30 days notice prior to the cancellation date. You will still need to pay for the contracted usage at the property up until your chosen end date. If 30 days notice is not provided, a cancellation fee of £100 will be applied to your package.
If you are on a fixed package, there a £100 cancellation fee will apply to end your package earlier than the original package end date. There will be an additional exit fee of £48 per fuel (gas and/or electricity).
Your total package cost will be re-calculated to account for the full cost of utilities up until your new chosen end date.