If you wish to cancel your package, it’s really important that you let us know with as much notice as possible, and do not rely on any other supplier or letting agent to tell us - if we don’t hear from you that you want to cancel, the package may end up being kept open for longer than you expected, or may incur extra fees to cancel at short notice.
You can get in touch via live chat, email or by calling our team on 0191 622 0102.
Once you’ve let us know that you would like to cancel, you will receive a link to book a callback with the cancellation team. We'll then give you a ring to resolve the query and send across an update via email after we’ve finished the call.