We will average your usage when you sign up with us and set up your monthly payments so they do not change for the whole 12 months of the contract.
If you are on a capped package, at the end of the contract we will reconcile your usage against what you have paid to us. This reconciliation can take form 6 weeks up to 12 weeks after your package with us has ended, and you will get either a bill for any usage over the allowance or a refund if you have used less than what you have paid for.
If you are on one of our Unlimited Energy packages then there is no reconciliation at the end of the contract no matter if you have used more than your allowance.
This is why is important that Meter readings are given monthly, and most importantly at the beginning and end of your contract, ideally within 7 days from either.