Try some of these basic broadband trouble shooting tips, and then get in touch with the right place!
- Turn the router off at the wall for at least thirty seconds, and then turn it back on.
- Make sure nothing is physically blocking your router.
- Make sure all of the cables are connected.
If you've checked all of this and you're still having problems, get in touch with your supplier via the numbers below.
Tip: Make sure you're next to the router for troubleshooting when you get in touch.
Sky Broadband:
- Call the number above to speak to the Sky Business department
- That's who supplies the broadband for your bills package.
- Give them your address and they'll be able to help out! You don't need account details or anything else.
FYI: This number charges a premium rate.
Virgin Media Broadband:
Call: 0800 052 5761 to reach Virgin Media's tech support team.
Note: You'll get through to the business team, which is correct! This is who supplies the broadband for your bills package.
Or call 03337594740, which is a premium rate number!
Ask to speak to the 'groups team' who'll pass you through to technical support.