How do I top-up my pre-payment meter?

You'll get a full refund for every top up, so make sure you get a receipt/proof of purchase every time.

If you have a traditional pre-payment meter, you can top up:

If you have a smart pre-payment meter you can top up:

To top up in a Paypoint store or Post Office:

Take your meter card or key to the paypoint.
- You should have received a key in the post from your supplier. If not, get in touch with us as soon as possible.
Take a picture of the receipt and upload to your dashboard for a full refund within 3-5 working days.

If you top up your meter online or via an app

Upload your top-up confirmation to your dashboard for a full refund within 5 working days.

You can top up either at your local paypoint, local post office, online or via an app, depending on your supplier.