Broadband and TV
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      1. One Utility Bill FAQs
      2. Getting Started
      3. Broadband and TV

      How do I access my web management page to change my BT router name or password?

      Your web management page is where you change your Wi-Fi name, network password and other router settings.

      The web management details for BT router is:

      Make sure these details are entered correctly ☝️✅


      If you can’t access your web management page:

      • Try again with another web browser
      • Turn your router off and on at the wall and try again
      • Disable then enable the network adapter in use

      If none of those steps work, your IP address could be the issue:

      • Look in your network settings to see if your device is set to a static IP address. 
        • On Windows: This setting is usually in the Wi-Fi or Local Area Network part of your settings.
        • On Mac OS: Find this setting in System Preferences > Network.
      •  If the computer is set to a static IP address, change the settings to get a IP address automatically.
      • Try logging in to your router management page again with the details above ⬆️

      The DSL light on my BT router isn’t staying solidly on 

      • Check that your cables are all plugged in correctly at both ends, both network/phone cables and the power adapter. 

      If your cables seem fine:

      • Restore your modem router to its factory default settings.
        • Hold down the ‘reset’ button on the back of the router for at least 10 seconds.
      • If possible, plug the modem directly into your phone socket and try the steps above. 

      See if BT is having any service outages in your area.

       

      What if I forget the login for my BT router settings page?

      • Restore the modem router to its factory default settings by holding down the reset button on the back of the router for at least ten seconds.
      • Log in again with the default information on the router’s label.
      • Set a new password.

       

      What if I forget my BT Wi-Fi password?

      • If you haven’t changed the default password:
        • The default Wi-Fi Password is on the label on the  bottom of your router. 
      • If you’ve changed the default wireless password:
        • Log in to the web management page at http://tplinkmodem.net/ or http://192.168.1.1/   
        • Go to Basic > Wireless to see or reset your password.